Frequently Asked Questions
I’ve ordered your product, what if something is broken when it arrives?
It's better to take a video of the packaging when you receive the goods. If there’s something broken, please contact our customer service with photos or video and we will follow your issue.
I’ve ordered your product, what if something is missing when it arrives?
It's better to take a video of the packaging when you receive the goods. If there’s something missing, please contact our customer service with relevant photos and we will send yoau the missing parts.
I received the wrong product, what shall I do?
If you received the wrong product, please contact customer service via email@example.com with details of your order including what you ordered, what you received, relevant photos and order number, we will help you check it.
How will I be refunded?
The refund will go back onto the same card or PayPal you used to place the order with us and will be paid back to you via a return transaction (within 5 business days).
How can I change my delivery address?
If the package is shipped and it is on the way, please contact the carrier to correct the delivery address. If the package hasn’t shipped, please feel free to contact us with your new delivery address.
The item never arrived (lost in transit), what shall I do?
If you still haven’t been received it, please write to us via firstname.lastname@example.org with the order number and we will resolve it for you.
How do I change or cancel my order after I’ve placed it?
We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order. If the items are dispatched but you haven’t received the package, please tell the carrier and refuse to pick up the package, and then contact our customer service via email or call to change or cancel your order. We’ll do everything we can to accommodate your request.
*Please Note In-stock merchandise typically ships within 1–3 business days from the time an order is processed.
Is my product the right size?
All of our items on the site have detailed dimensions. Please take a look at the dimensions of the item to check if it fits before you place an order.
What can I do if the carrier lost my package?
This rarely happens however if this situation was to arise, please contact our customer service via email@example.com with the order number.
When will my order arrive?
You will receive an email with a tracking number letting you know when your order is on its way. We strive for fast, efficient delivery of all items.
How to check my order?
You can track your order at 17track.com or usps.com with your tracking number. You also can check on your order status page.
Can I ship my order to an international location?
Airmsen also offers e-commerce services to US, Canada. In Europe, we offer e-commerce services to the UK, Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands and Spain.
How much is shipping?
Airmsen offers complimentary shipping for all online orders.